Proven Ways to Guarantee Your Hotel Tech Supplier Has Your Back
September 5, 2017 9:54am
By Jos Schaap, CEO and Founder of StayNTouch
The purchase of a hotel system is only the beginning of the journey. More planning is needed to use the software to its full potential. In today’s hectic hotel operational environment, the one thing you don’t want to worry about is the support of your technology platforms. If you need something fixed, tweaked or replaced, you want to feel secure that your technology supplier has your back.
Here are a few ideas to help hoteliers maximize value from their technology investment:
Other points could be noted. However, the areas discussed above should be top of mind. If the support backbone of your system fails, your guests will ultimately pay the price. An unhappy guest is much harder to manage then a happy one.
One last point, in today’s “social world” - check online regarding the feedback related to the support of system you are looking to implement. It can be quite enlightening. Here is a quote that we found on Reddit regarding one of the largest property management companies in the world and their support level:
“Dealing with [provider name] support is some of the worst things you can do. I do it for a living. You need to understand how the system works. At one end, you have support staff that is paid for how many tickets they can process. Not solve, process. So, expect to get sent around in a loop of different ‘techs’ that do minimal work on the ticket and passes it on to the next person.”
In the business of hotel technology - we are always striving to reach that nirvana state where everything is perfect. While there isn’t a silver bullet to futureproof your hotel’s technology challenges, selecting the right technology partner to match your goals and strategy will help you to set your hotel up for success moving forward.
hotel software technology,
property management system
Jos has a 20+ year track record in hotel software technology. He began StayNTouch with the vision of re-inventing the hotel PMS technology; making it simple, mobile and transitioning the software to the cloud. Prior to StayNTouch, Jos spent 17 years at MICROS Systems Inc. (Now Oracle Hospitality), as a Senior Vice President in charge of global product development and strategy for the Lodging and eCommerce divisions. During his tenure, MICROS’ hospitality products became the global market leader growing the company’s revenues from less than $300 million to $1.1 billion. Jos was responsible for introducing a number of new products enabling MICROS to enter all hospitality segments from limited to full-service hotels. Connect with Jos on linkedin.com/in/josschaap.
StayNTouch is a “Software as a Service” hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.
Contact: Jos Schaap
+ 1 301-358-1356
Contact: Ivana Johnston
PMS Primary Systems Integrations -What the Heart of Hotel Technology Needs to Connect With
Interview: StayNTouch CEO on How Our Digital Life Has Profoundly Impacted Our Expectations of Everything
EMV Smart Card Payment Security is Available for Independent Hotels
StayNTouch Rover™ PMS Integrates With Merchant Link's EMV Product, TransactionLink™, to Help Hoteliers Combat Card Present Fraud
The Hotel Owner's Playbook for Choosing the Right Technology Systems
Hotels Are Leaving Money on the Table: StayNTouch Guide Explores Strategies for Maximizing Guest's Share of Wallet
StayNTouch Appoints Nisha Singh as Vice President of Sales
Direct Booking Woes? Let Guests Buy Room Attributes!
5 Guest Engagement Strategies Every Hotel Should Be Using
Mobile Check-In & Check-Out: There’s So Much More on the Way
BridgeStreet Global Hospitality and SiteMinder Connect in Pivotal Strategic Relationship for Business Travel
Agilysys Executives to Participate on Gaming Industry Panels at G2E 2017
Agilysys Provides Property Management Software to Hospitality School to Promote Practical Learning
StayNTouch Delivers Cloud-Based PMS Solution and Mobile Check-In to SoBro Guest House
How to Keep the Heart of Your Hotel Beating
PMS Software Evaluation Scorecard Ensures Hotels Can Find Their Ideal Property Management System
Hotel Technology: PMS More "Slow and Quiet" Than "Fast and Furious"
StayNTouch Partners with Bunkhouse Group to Bring PMS Mobility to Independent Hotel Portfolio
8 Steps to Transform the On-Property Guest Experience
Vertical Booking Increases Its Reach in North America
Please login or register to post a comment.