Intelity Rolls Out Enterprise Hotel Brand App for Pacific Hospitality Group’s Meritage Collection
January 9, 2017 11:19am
ORLANDO, Fla. – Jan. 9, 2017 – Hospitality technology innovator Intelity will introduce a new mobile hotel brand application for the Meritage Collection, part of the Pacific Hospitality Group portfolio, that will include all properties. The application will run on Intelity’s ICE guest engagement SaaS platform, the most widely used of its kind in the world with more than 5 million global hotel guest users served to date.
Steve Arnold, president and COO of Pacific Hospitality Group, said, “We felt developing a brand-wide app for the Meritage Collection properties was a necessity given the current significance of mobile hospitality technology. The partnership with Intelity was a natural choice because we needed a company with the experience and ability to successfully deliver this innovation. We fully expect this to improve the guest experience we offer by allowing our guests to have more direct access to around-the-clock service.”
ICE Multi-Property allows hotel brands and management groups to establish a centralized mobile presence through a downloadable app available for use on guests’ personal mobile devices. It offers digital interaction with a brand and all included properties for end-to-end guest experience management, before, during and after a hotel stay.
Features available through the Meritage Collection app will include property searches, image galleries, mobile guest services and reservation booking. Individual properties will also have unique hotel apps with virtual mobile concierge services such as maintenance and housekeeping requests, room service orders, restaurant menus, and even pre-arrival requests to personalize the guest room experience.
The mobile app is only one component of the complete system that the Meritage Collection will receive. The full ICE platform offers both guest-facing and operational benefits that can be leveraged by a hotel brand to improve the guest experience, increase guest satisfaction, create new revenue channels, and streamline operations.
Requests made by guests using mobile devices can be viewed, tracked and assigned in the ICE Control System (ICS), a back-end control system with tools for staff. Other enterprise features include content control, direct guest marketing and messaging, and access to business intelligence related to guest use of the hotel app.
Intelity CEO and President David Adelson said, “We formed partnerships with more hotel brands last year alone than any other company in this space has in total. Earning this partnership with Meritage Collection is a true badge of honor for our company. We look forward to bringing them to the leading edge of the mobile hospitality revolution.”
For more information about Intelity’s mobile guest engagement solutions for the hospitality industry, please visit the company website.
ice control system,
ice guest engagement saas platform,
The Meritage Collection is a portfolio of lifestyle and luxury hotels that blends iconic, one-of-a-kind places with locally-inspired experiences. Débuted in 2013, the Meritage Collection is comprised of seven hotels and resorts throughout California and Hawaii, representing more than 1400 rooms and nearly 149,000 square feet of premier indoor meeting and event space. It includes The Meritage Resort and Spa in Napa Valley, Estate at The Meritage Resort (Opening in 2018) in Napa Valley, Bacara Resort & Spa in Santa Barbara, Paséa Hotel & Spa in Huntington Beach, Balboa Bay Resort in Newport Beach, Ko’a Kea Hotel & Resort in Kauai and Estancia La Jolla Hotel & Spa. Reflective of its California roots, the Meritage Collection offers a laid-back luxury service culture that caters to the modern day traveler. The Meritage Collection properties are members of the Global Hotel Alliance and its DISCOVERY Rewards Program. DISCOVERY rewards travelers with local experiences and unique adventures not generally available to the public. For more information, please visit http://meritagecollection.com/, facebook.com/Meritage.Collection.Hotels or twitter.com/MeritageHotels.
Established in 1987, Pacific Hospitality Group (PHG) is a growing hospitality company with 13 hotels, including two currently under construction, and more than 230,000 square feet of event space in California, Hawaii and Louisiana. Based in Irvine, California, the company owns, manages, finances and develops hotels in iconic destinations. PHG serves as the parent company to a portfolio of lifestyle and luxury properties known as the Meritage Collection. Meritage Collection hotels include Bacara Resort & Spa in Santa Barbara, Paséa Hotel & Spa in Huntington Beach, Balboa Bay Resort in Newport Beach, Estancia La Jolla Hotel & Spa near San Diego, Ko’a Kea Hotel & Resort in Kauai, The Meritage Resort and Spa in Napa Valley, and Estate at The Meritage Resort (Opening in 2018) in Napa as well.
Pacific Hospitality Group also serves as the franchisee of the following properties: Wyndham Anaheim Garden Grove, AC Hotel Phoenix Tempe/Downtown, AC Hotel Irvine (Opening Q1 2017), AC Hotel New Orleans Bourbon/French Quarter Area, DoubleTree by Hilton Irvine Spectrum, and DoubleTree by Hilton Santa Ana /Orange County Airport. Other PHG affiliations include Trinitas Cellars, Balboa Bay Club and the Newport Beach Country Club. For more information, visit www.pacifichospitality.com or www.linkedin.com/company/pacific-hospitality-group.
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received Best Mobile App in Hospitality from Travel Weekly’s Magellan Awards and World’s Leading Hotel Brand App from the World Travel Awards. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or visit www.intelitycorp.com.
Contact: Chantelle Marcelle
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