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Hotel Guests’ Most Common Complaints and How to Prevent Them
February 21, 2018
People who travel often know that hotel service isn't always as seamless as they've grown to expect. Furthermore, people who do travel a lot tend to...
Get Your Hotel Operations Team Onboard The Tricycle of Guest Service
February 14, 2018
By Doug Kennedy
As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms...
Groundbreaking rGuest Stay PMS Solution Adds Facial Recognition for More Efficient Guest Service
January 31, 2018
Cloud-based Property Management System Leads in Innovation
ALPHARETTA, GA. — January 31, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global...
The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart
January 17, 2018
By Doug Kennedy
As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Although I have...
Amsterdam Manor Beach Resort Improves Staff Communication by Over 60%
November 28, 2017
Aruba’s Amsterdam Manor Beach Resort, which implemented ALICE’s full suite of hospitality technology products in August of this year, can already...
Hospitality Financial Leadership - The Third Pillar
September 25, 2017
By David Lund
In the hotel business, there are three pillars: the guests, the colleagues and the money. They are not equal.
They are not equal because we...
Cetis Insights: How Valuable are Your Guest Room Phones?
September 13, 2017
Discover new guest service key revenues with local and national food-delivery service partnerships.
USA Today reports that traditional room service is...
How to Turn Your Hotel Guests Into Brand Ambassadors
By Kacey Bradley
Whether you're running the world's most successful business or one that's just starting out, you're going to have one...
Love and The New Age of Service
December 1, 2015
By Steven Ferry
Much attention has been placed by training departments of luxury hotels and resorts on bringing new hires up to the required standard of...
Cultural Inspiration on Service
June 26, 2014
By Roberta Nedry
Aloha! Kia Ora! Hey y'all! Bienvenidos! Bienvenue! Saa wee da ka or Saa wee da krap! Welcome! What happens when these words of greeting...
Widely Adopted and Internationally Acclaimed FCS i-Guest V3 Consolidates Guest Service
May 5, 2014
New version of the popular i-Guest hotel service mobile app is now General Available (GA) with exciting new features
Atlanta, USA - May 5, 2014 - FCS Computer...
When Is a Hilton Not a Hilton?
July 9, 2013
by Bruce Humphrey
Hilton is one of if not the most recognizable hotel brand names in the world today. So how can a Hilton hotel not be what it claims to...
Mercure Tel Aviv Gets on Board with Intelity’s Mobile Guest Service Technology
June 27, 2013
TEL AVIV and ORLANDO, Fla., June 27, 2013 - Mercure Tel-Aviv City Center and Intelity announced today that they are entering into a partnership that will bring...
Handheld Hospitality Announces “At Your Service”™ a Mobile Device App for Hotels & Guests at HITEC
June 18, 2013
June 18, 2013 Chevy Chase, MD -- At Your Service™, a breakthrough guest information app will make its debut at the Hotel Information and Technology...